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Welcome to imatch Mortgages

Looking after your future

81a High Street, Teddington, Middlesex. TW11 8HG

TELEPHONE: 0208 977 0055

COVID-19 / Mortgage Payment Holiday / Base Rate 0.1%

COVID-19 / Mortgage Payment Holiday / Base Rate 0.1%

Forbearance and COVID-19

Proposal:

  • Mortgage lenders will offer an automatic 3-month payment holiday for customers impacted, directly or indirectly, by COVID-19
  • The payment holiday will apply to customers who are up to date on their payments, not in arrears, and wanting to self-certify that they are impacted by COVID-19
  • This means that lenders will not complete an income and expenditure assessment, or an assessment of alternate payment options as ordinarily required under MCOB
  • This proposal will allow lenders to be more responsive to customer needs and offer forbearance in a simple way to customers in an environment where the operation of collections teams made be also impacted by COVID-19
  • Customers will be made aware that interest will accrue in the holiday period and they will need to make up deferred payments in the future
  • Customers who wish to undertake a full assessment of their ability to pay or financial difficulty may still do so.

Technical details:

For a customer, up to date with payments, not in arrears and impacted by COVID-19:

  • the customer would contact the lender and inform them that they are impacted by COVID-19
  • the lender would accept these details from the customer and offer an automatic 3-month payment holiday
  • no evidence will be sought from the customer
  • the lender makes the customer aware that interest will accrue and will be contact at the end of the three months to complete an assessment of the customer’s circumstances
  • at the end of three months, an arrangement to pay will be agreed with the customer according to their circumstances to recover any shortfall, while ensuring that the mortgage remains affordable and sustainable
  • the lender notifies the customer that if they wished to complete a full assessment now, there may be other forbearance options more suitable to the customer.

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